Refund Policy

Our Commitment to You

At Krishu, we are committed to providing quality reading assessment and improvement services for your child. This Refund Policy outlines our approach to refunds and cancellations to ensure transparency and fairness.

1. Free Assessment

The initial 6-minute reading assessment and benchmark report are provided completely free of charge. No refund is applicable as there is no charge for this service.

2. Paid Subscription Services

2.1 7-Day Money-Back Guarantee

If you are not satisfied with our paid services within the first 7 days of your subscription, you may request a full refund. To qualify:

• Request must be made within 7 calendar days of payment
• You must contact us via WhatsApp at +91 9611448443
• Brief feedback on your experience is appreciated (but not mandatory)
• Refund will be processed to the original payment method within 7-10 business days

2.2 After 7-Day Period

After the initial 7-day period, refunds are considered on a case-by-case basis under the following circumstances:

• Technical Issues: If technical problems prevented you from accessing the service
• Service Not Delivered: If we failed to provide the promised service
• Billing Errors: If you were charged incorrectly

Refunds after 7 days will be evaluated based on usage and circumstances. Partial refunds may be issued for the unused portion of the subscription.

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time by:

• Sending a message to our WhatsApp: +91 9611448443
• Stating your intention to cancel the subscription
• Providing your registered phone number and child's name

3.2 Effect of Cancellation

• Your subscription will remain active until the end of the current billing cycle
• You will continue to have access to paid features until the subscription expires
• No further charges will be made after cancellation
• Cancellation does not automatically result in a refund (see refund eligibility above)

4. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• You changed your mind after the 7-day guarantee period
• You didn't use the service (lack of usage does not qualify for refund)
• You didn't see expected results (reading improvement varies by child and requires consistent practice)
• You purchased the wrong subscription by mistake (please verify before purchase)
• Violation of Terms and Conditions resulting in service termination

5. Refund Processing

5.1 Timeline

Approved refunds will be processed within:

• 3-5 business days for UPI and wallet payments
• 7-10 business days for credit/debit card payments
• Actual credit to your account depends on your bank or payment provider

5.2 Method

Refunds are issued to the original payment method used for the purchase. We cannot process refunds to different accounts or payment methods.

6. Promotional Discounts and Offers

• If you received a promotional discount, the refund will be based on the amount actually paid
• Promotional codes and vouchers cannot be refunded or transferred
• Special offers may have specific terms that override this general policy

7. Payment Gateway Fees

Please note that payment gateway fees (if any) are non-refundable as these are charged by third-party payment processors.

8. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via WhatsApp at +91 9611448443
2. Provide your registered phone number and child's name
3. State the reason for requesting a refund
4. Include your transaction ID or payment reference (if available)
5. Our team will review and respond within 24-48 hours

9. Dispute Resolution

If you disagree with our refund decision:

• Please share your concerns in detail via WhatsApp
• We will escalate to senior management for review
• We aim to resolve all disputes fairly and promptly
• Final decisions will be communicated within 5 business days

10. Changes to Refund Policy

Krishu reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after changes constitutes acceptance of the modified policy.

11. Contact Us

For any questions about our Refund Policy or to request a refund:

• WhatsApp: +91 9611448443
• Website: krishuapp.com
• Response Time: Within 24-48 hours